How do I contact MapLab Survey support?

Email maplabtech@gmail.com with your device model, operating system version, MapLab Survey version, a short description of the problem, and screenshots or sample export files when relevant.

Does MapLab Survey support RTK GNSS receivers?

MapLab Survey is designed for field GIS workflows and can work with external GNSS/RTK receiver workflows where supported by the app and device. Achievable accuracy depends on receiver quality, correction source, antenna setup, sky view and field control.

Can I get help with coordinate systems and exports?

Yes. Support covers coordinate system questions such as WGS84, UTM, TUREF and ITRF, plus DXF, KML/KMZ, GeoJSON and CSV import/export workflows.

Official App Support

MapLab Survey Support

Q: Where are the privacy policy and terms?

The privacy policy is available at https://maplabtech.com/privacy and the terms are available at https://maplabtech.com/terms.

Help for MapLab Survey users on iPhone, iPad and Android: field measurement, GPS/RTK workflows, coordinate systems, offline maps, exports, reports, account access, billing and privacy.

Email support Download MapLab Survey Privacy policy

Before you email

Clear details help us reproduce the issue and answer faster. Please include:

Device and app version iPhone or Android model, operating system version, and MapLab Survey version.
What you were doing The tool or workflow: area measurement, RTK/GNSS capture, coordinate conversion, offline map, stake-out, report, import or export.
Expected and actual result What you expected to happen, what happened instead, and whether the problem repeats.
Files when relevant Screenshots, screen recordings, or a sample DXF/KML/KMZ/GeoJSON/CSV file. Avoid sending sensitive cadastral, client or personal data unless it is needed for the support case.

What we can help with

Field measurement

Points, lines, polygons, area/perimeter, GPS tracks, notes, photos, elevation profiles, cut-and-fill and field reports.

Coordinates and RTK

WGS84, UTM, TUREF, ITRF, EPSG selection, external GNSS/RTK workflows and accuracy checks. Accuracy depends on receiver, correction source, antenna setup and site conditions.

Import and export

DXF, KML/KMZ, GeoJSON, CSV and CAD/GIS round-trips with tools such as QGIS, ArcGIS, AutoCAD and NetCAD.

Account, billing and privacy

App Store or Google Play billing questions, cloud backup, privacy, data deletion and general product questions.

Quick answers

What support URL should I use in App Store Connect?

Use https://maplabtech.com/maplab-survey/support for MapLab Survey.

Where are the privacy policy and terms?

Can you guarantee survey-grade accuracy?

No app can guarantee accuracy by itself. MapLab Survey records, transforms and exports field data; actual positional accuracy depends on the phone or external GNSS receiver, correction source, antenna setup, sky view, multipath, coordinate system and field control.

Does support replace licensed surveying advice?

No. We can help with app workflows and data handling, but official cadastral, engineering or legal survey decisions must follow local regulations and qualified professional procedures.